Shipping policy

🛒 Shopping Policy

Nick Koumalatsos | Alexander Industries
Website: nickkoumalatsos.com

We are committed to providing you with an exceptional shopping experience through Alexander Industries and The Agoge. Please review our shopping policies below to ensure a smooth transaction.

1. Ordering

  • Orders can be placed 24/7 at nickkoumalatsos.com.

  • Once your order is placed, you will receive a confirmation email.

  • Orders cannot be modified or canceled once they have entered processing.

2. Payment Methods

We accept the following secure payment options:

  • Credit/Debit Cards (Visa, MasterCard, Amex, Discover)

  • PayPal

  • Apple Pay / Google Pay

  • Shop Pay (if available at checkout)

All transactions are encrypted and processed securely. No payment information is stored on our servers.

3. Shipping

  • Processing Time: All orders are processed within 1–3 business days.

  • Shipping Time: Domestic shipping takes approximately 3–7 business days. International shipping may take longer depending on location and customs.

  • Shipping Rates: Calculated at checkout based on package weight and destination. Free shipping may apply to qualifying orders.

  • Tracking: Once your order ships, a tracking number will be emailed to you.

4. Returns & Exchanges

We want you to be completely satisfied with your purchase.

  • Returns: Accepted within 30 days of delivery. Products must be unused, unwashed, and in original packaging.

  • Exchanges: Allowed for the same product in a different size or color (based on availability).

  • Non-Returnable Items: Final sale items, digital products, and personal care items (e.g., grooming products) are non-refundable.

  • Return Shipping: Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

To start a return or exchange, email us at sale@alexanderind.com.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 7 days of receiving your package.

  • Provide your order number and photos of the item(s) to sale@alexanderind.com.

  • We’ll resolve the issue promptly with a replacement or refund.

6. Customer Service

If you have any questions, we’re here to help.

📧 Email: sale@alexanderind.com
📞 Phone: (910) 803-2159
🕒 Support Hours: Monday–Friday | 9:00 AM – 5:00 PM EST

Thank you for shopping with Nick Koumalatsos | Alexander Industries.
We’re honored to serve you through The Agoge mission.